Expereo Appoints Kevin Brown as Chief Operating Officer to Drive Operational Integration, Digital Transformation, and Global Scaling Across Customer and Supplier-Facing Functions
Brown joins from NCC Group, where he served as Global COO building and scaling operating models to drive customer experience, efficiency, and growth — bringing extensive leadership across Telco, Cybersecurity, and SaaS to Expereo's next phase of operational evolution as the world-leading Managed Network as a Service provider.
4 min read
Expereo, the world-leading Managed Network as a Service (NaaS) provider, has announced the appointment of Kevin Brown as Chief Operating Officer (COO). Brown will assume overall accountability for operational strategy, transformation delivery, and performance across all customer and supplier-facing functions, working in close partnership with the Digital Office to deliver on the company's digital transformation agenda. The appointment reflects Expereo's focus on operational integration, efficiency, and scaling its global functions as it enters its next phase of growth.
Brown brings extensive global operational leadership experience spanning Telco, Cybersecurity, and SaaS. He joins most recently from NCC Group, where he served as Global COO, building and scaling operating models to drive customer experience, efficiency, and growth across one of the world's leading cybersecurity and risk mitigation firms. Earlier in his career, Brown led the cybersecurity business at BT — establishing a strong track record of transforming operations into engines of value creation at scale. The combination of telco infrastructure depth, cybersecurity operational leadership, and SaaS-era transformation experience positions him directly for the scope of the COO mandate at Expereo, where customer experience, supplier network performance, and digital transformation are simultaneously in motion.
"I'm joining Expereo because it sits at the centre of one of today's most critical business needs — secure, resilient global connectivity. The opportunity to help scale a high-ambition business and deliver real-world impact was one I couldn't ignore. I look forward to working with the team to drive operational excellence, accelerate transformation, and strengthen the customer experience across all functions."
— Kevin Brown, Chief Operating Officer, Expereo
The COO Mandate — A Single Point of Executive Ownership Across Customer, Supplier, and Digital Functions
The design of Brown's role is significant. By consolidating accountability for customer-facing functions, supplier-facing functions, and transformation delivery under a single COO, Expereo is creating what its CEO describes as a single point of executive ownership — an organisational structure intended to enable faster decision-making, clearer operational integration, and stronger execution across the business. For a global NaaS provider operating across complex multinational supplier ecosystems and serving enterprise customers with demanding connectivity and resilience requirements, the absence of that unified executive ownership can create coordination friction that compounds as scale increases.
Brown's mandate extends explicitly to digital transformation delivery in partnership with the Digital Office — an element of the role that reflects Expereo's broader strategic direction. NaaS providers are increasingly differentiated not just by the breadth and reliability of the network infrastructure they can assemble, but by the quality of the digital experience through which customers order, manage, monitor, and optimise their connectivity. The COO's direct involvement in transformation delivery ensures that operational performance and digital evolution are pursued as integrated objectives rather than parallel workstreams with different leadership ownership.
"Kevin brings deep operational expertise and a proven record of transforming complex businesses at scale. As we continue to evolve our customer and supplier-facing functions, his leadership will create a single point of executive ownership, enabling faster decision-making, clearer operational integration, and stronger execution across the business. Kevin's appointment is a key milestone in our next phase of growth and operational evolution."
— Ben Elms, CEO, Expereo
Expereo's Strategic Context — Global Connectivity at the Centre of Enterprise Infrastructure
Expereo operates at a strategic intersection: as enterprises accelerate cloud adoption, deploy AI-driven workloads across geographically distributed environments, and demand connectivity that is simultaneously resilient, secure, and performance-optimised, the role of a global NaaS provider has moved from a commodity procurement decision to a critical infrastructure partnership. The complexity of assembling, managing, and continuously optimising global network services across hundreds of local carriers, cloud on-ramps, and last-mile providers — at enterprise scale, with the service quality expectations that come with it — is precisely the operational challenge that Brown's background is designed to address.
Brown's framing of the opportunity — Expereo sitting at the centre of secure, resilient global connectivity as one of today's most critical business needs — reflects the market context accurately. Enterprise connectivity is no longer a background service; it is the infrastructure layer on which AI performance, cloud economics, and distributed workforce productivity directly depend. Scaling the operational foundations that deliver that connectivity reliably, and transforming the digital experience through which it is managed, is the work of a well-resourced COO mandate. More information is available at expereo.com.
Key Takeaways
- Expereo has appointed Kevin Brown as COO, with accountability for operational strategy, transformation delivery, and performance across all customer and supplier-facing functions — reinforcing the company's focus on operational integration, efficiency, and global scaling as the world-leading Managed Network as a Service provider
- Brown joins from NCC Group, where he served as Global COO building and scaling operating models for customer experience, efficiency, and growth; earlier in his career he led the cybersecurity business at BT — bringing a combination of Telco infrastructure depth, cybersecurity operational leadership, and SaaS-era transformation experience directly relevant to Expereo's mandate
- The COO role is designed to create a single point of executive ownership across customer, supplier, and digital transformation functions — an organisational structure intended to enable faster decision-making, clearer operational integration, and stronger execution at a scale where fragmented leadership creates compounding coordination friction
- Brown's mandate explicitly includes digital transformation delivery in partnership with the Digital Office — ensuring operational performance and digital evolution are integrated objectives under unified leadership, rather than parallel workstreams with separate accountability
- The appointment reflects the growing strategic importance of global NaaS providers as enterprises deploy AI workloads across distributed environments and demand connectivity that is simultaneously resilient, secure, and performance-optimised — positioning Expereo's operational scaling as directly aligned with one of enterprise IT's most critical infrastructure investment priorities