ServiceTitan Appoints Abhishek Mathur as Chief Technology and Product Officer — Bringing Engineering Leadership From Figma, Meta, and Microsoft to Accelerate the AI Operating System for the Trades
Mathur joins from Figma, where he served as SVP of Software Engineering and led AI research, core infrastructure, and breakthrough products including Figma Make and Figma AI — overseeing global Product, Design, and R&D at ServiceTitan with AI as the company's number one priority and an immediate mandate to accelerate AI integration across core workflows and expand the Pro Products already used by thousands of contractors.
4 min read
ServiceTitan (Nasdaq: TTAN), the software platform that powers the trades, has announced the appointment of Abhishek "Abhi" Mathur as its Chief Technology and Product Officer (CTPO). Mathur brings more than two decades of engineering and product leadership from some of the world's most influential technology organisations — including Figma, Meta, and Microsoft — to a role that will oversee ServiceTitan's global Product, Design, and R&D organisations as the company makes AI its number one priority. His arrival comes at a moment the company describes as pivotal for both the trades industry and the broader technology sector, with AI-powered products increasingly central to the company's ability to serve the contractors and tradespeople who depend on its platform to run their businesses.
A Career Built at the Intersection of Scale and Product Innovation — Figma, Meta, and Microsoft
Mathur joins ServiceTitan from Figma, where he served as Senior Vice President of Software Engineering. In that role, he was central to the company's evolution into an AI-driven organisation — overseeing AI research, core infrastructure, and the development of breakthrough products including Figma Make and Figma AI. The depth of his AI product leadership at Figma is directly relevant to ServiceTitan's trajectory: both companies are navigating the transition from established software platforms to AI-native product experiences, and Mathur's experience building AI capabilities that integrate meaningfully into creative and collaborative workflows gives him a practical framework for doing the same in the trades technology context.
Prior to Figma, Mathur spent nearly eight years at Meta as Senior Director of Engineering, leading the video and live platforms for Facebook and Instagram — high-scale, high-availability consumer products that required building infrastructure capable of serving billions of users with minimal latency and maximum reliability. Before Meta, he spent over a decade at Microsoft, contributing to foundational products including Azure, Office 365, and Visual Studio/.NET — the enterprise infrastructure and developer productivity platforms that underpin much of the industry's software ecosystem. Together, this career arc spans consumer scale (Meta's video platforms), enterprise infrastructure (Azure, Office 365), developer tooling (Visual Studio/.NET), and AI-native product development (Figma AI) — a combination of experiences that maps comprehensively onto ServiceTitan's own product and engineering agenda.
"The hardworking men and women of the trades deserve advanced, purpose-built technology to run their businesses, and in this new era, we believe those products must be powered by AI to truly meet their needs. Abhi joins us at a pivotal moment for both the trades and the technology industries. He understands how high the stakes are for our customers, and his deep expertise in AI, and experience building high scale systems will be instrumental as we build the AI operating system for the trades."
— Vahe Kuzoyan, President and Co-Founder, ServiceTitan
The AI Operating System for the Trades — What Mathur's Mandate Means in Practice
Mathur's immediate priorities are explicitly AI-focused: accelerating AI integration across ServiceTitan's core workflows and expanding the company's Pro Products — an AI-powered suite currently utilised by thousands of contractors to automate back-office operations and drive sustainable business growth. Pro Products represent ServiceTitan's most advanced AI capabilities: features that go beyond the baseline job management, scheduling, invoicing, and dispatching workflows that have always been central to the platform, and into intelligent automation that handles tasks like technician performance coaching, marketing ROI analysis, and customer communication optimisation autonomously. Mathur's experience leading AI research and product development at Figma — where the challenge was embedding AI meaningfully into creative workflows without disrupting the user experience that made Figma successful — provides a direct analogue for the challenge ServiceTitan faces: embedding AI into trades business workflows in ways that are genuinely useful to contractors rather than adding complexity.
"I have always been driven by the mission of building products that unlock human potential, and that is exactly what ServiceTitan is doing for the trades. We have a significant opportunity to elevate this industry by building an intelligent, AI-driven service ecosystem, where interactions can feed a continuous loop that improves quality and trust for contractors and homeowners alike. I am honoured to join this team and hit the ground running to build the future of the trades."
— Abhishek Mathur, CTPO, ServiceTitan
The Broader Significance — AI-First Product Leadership in an Industry Historically Underserved by Technology
ServiceTitan's positioning as the software platform for the trades reflects a deliberate mission to bring enterprise-grade technology to a sector that has historically been underserved by it. The trades — plumbing, electrical, HVAC, roofing, landscaping, and dozens of related field service verticals — operate businesses whose operational complexity rivals that of much larger enterprises, but whose technology adoption has lagged far behind comparable service industries. ServiceTitan's growth, and its 2024 Nasdaq listing, have validated the commercial thesis that trades businesses will invest in purpose-built software when it genuinely solves their operational problems. The next phase of that thesis — that trades businesses will benefit from AI in the same transformative way that consumer and enterprise software users have — is what Mathur is being brought in to execute.
Mathur's framing of the opportunity — an intelligent, AI-driven service ecosystem where every customer interaction feeds a continuous improvement loop for contractors and homeowners alike — describes a product vision that goes beyond automating individual tasks and toward a self-improving platform that gets better the more it is used. For a platform serving hundreds of thousands of tradespeople across a wide range of business sizes and workflow complexities, that continuous improvement loop, if realised, would compound into a durable competitive advantage that is difficult for narrower AI tools to replicate. More information about ServiceTitan and its Pro Products is available at servicetitan.com/features/pro.
Key Takeaways
- ServiceTitan has appointed Abhishek "Abhi" Mathur as CTPO, overseeing global Product, Design, and R&D with AI as the company's number one priority — bringing more than two decades of engineering and product leadership from Figma (SVP Software Engineering), Meta (Senior Director of Engineering for Facebook and Instagram video platforms), and Microsoft (Azure, Office 365, Visual Studio/.NET)
- Mathur's most recent role at Figma is directly relevant to ServiceTitan's AI agenda: he led AI research, core infrastructure, and breakthrough products including Figma Make and Figma AI, giving him practical experience embedding AI capabilities meaningfully into established software workflows without disrupting the user experience that drove product adoption — precisely the challenge ServiceTitan faces in the trades
- His immediate mandate includes accelerating AI integration across core workflows and expanding ServiceTitan's Pro Products — an AI-powered suite currently used by thousands of contractors to automate back-office operations, technician coaching, marketing analytics, and customer communication — which represent the company's most advanced AI capabilities and its primary vehicle for delivering AI value to trades businesses
- Mathur's vision for the platform — an intelligent, AI-driven service ecosystem where every customer interaction feeds a continuous improvement loop for quality and trust between contractors and homeowners — describes a self-improving product architecture that would compound into a durable competitive advantage as the platform scales across hundreds of thousands of tradespeople
- The appointment reflects ServiceTitan's conviction that purpose-built AI — designed specifically for the operational complexity of field service businesses rather than adapted from general enterprise software — is the defining competitive frontier in trades technology, and that building the AI operating system for the trades requires both the product depth and the platform-scale engineering experience that Mathur's career has uniquely prepared him to deliver