Synoptek Wins Gold Stevie® Award at the 2026 American Business Awards® for Mobile-First Web Modernisation at Great Parks of Hamilton County
Digital transformation is at its most meaningful when it connects people — not just to technology, but to the parks, programmes, and outdoor experiences that improve everyday life. Synoptek, the first global Managed Experience Provider (MxP™), has been named a Gold Stevie® Award winner in the 24th Annual American Business Awards® for its Mobile-First Web Modernisation and Unified Digital Experience Redesign project for Great Parks of Hamilton County — earning top honours in the Web Design category.
The American Business Awards® are among the premier business recognition programmes in the United States, with more than 12,000 entries submitted annually from organisations in over 70 nations. Winners are determined by strong average scores from a panel of independent judges — recognising both the quality and the measurable impact of each submission. This recognition adds to Synoptek's continued track record at the American Business Awards®, further validating its focus on delivering impactful, experience-led digital solutions that make a real difference to the communities they serve.
"Our goal was not just to redesign a website. We wanted to create a digital experience that truly supports the community. This recognition reflects the thoughtful work that went into building something practical, accessible, and meaningful for everyday users."
— Salil Godika, CEO, Synoptek
The Award-Winning Project — Great Parks of Hamilton County's Digital Transformation
Great Parks of Hamilton County serves one of Ohio's most active communities — managing a network of parks, nature preserves, golf courses, and outdoor recreation programmes that residents rely on throughout the year. The organisation's digital presence needed to reflect that ambition: a platform that would make it simple for community members of all ages and technical abilities to discover programmes, book experiences, and access services — regardless of whether they were doing so on a desktop or a mobile device in the middle of a park.
Synoptek's approach centred on a mobile-first design philosophy — recognising that the majority of community members would be accessing the platform from smartphones, often while actively engaging with the parks themselves. The redesign unified a previously fragmented digital experience into a single, coherent platform: consistent across devices, intuitive in navigation, and purpose-built to reduce the friction between a resident's intent and the action they needed to take.
The project also demonstrates the long-term value of Synoptek's ongoing partnership with Great Parks — an engagement built on shared purpose rather than a single-event deliverable. The Gold Stevie recognition validates not only the quality of the execution but the sustained commitment to understanding how a community actually interacts with its digital infrastructure, and continuously improving that experience over time.
"This award reinforces the importance of putting customer experience at the centre of digital transformation. By understanding how people interact with digital platforms, we designed an experience that feels simple for users while reducing complexity behind the scenes."
— Mark Emery, CX Practice Head, Synoptek
The MxP™ Approach — What Makes Synoptek's Model Different
The Great Parks project is a clear expression of what Synoptek means by its Managed Experience Provider (MxP™) designation — the first company to operate under this model globally. Where conventional IT service providers deliver technology implementations and hand them off, Synoptek's MxP™ approach integrates strategy, design, engineering, and continuous optimisation into a single, ongoing engagement model. The result is a digital experience that does not simply launch and age — it evolves alongside the organisation it serves.
Mobile-First Design — Built for How Communities Actually Access Digital Services
The redesign was anchored in a mobile-first philosophy — recognising that community members are most often engaging with parks and outdoor services from mobile devices, frequently in the environments themselves. By designing from the smallest screen upward, the platform delivers a naturally intuitive experience across devices rather than a desktop-first interface retrofitted for mobile, which typically produces friction exactly where engagement is most important.
Unified Digital Experience — Reducing Complexity Without Reducing Depth
One of the central design challenges was consolidating a fragmented digital landscape — multiple touchpoints, services, and information types — into a single coherent experience without sacrificing the depth that a diverse community audience requires. The solution kept the front-end experience straightforward for general users while preserving access to detailed programme information, booking systems, and community resources for those who needed them, all within one unified architecture.
Continuous Optimisation — An Evolving Platform, Not a One-Time Upgrade
The MxP™ model ensures that the Great Parks platform is not a static delivery but a living digital product that continues to improve based on real user behaviour, seasonal programme changes, and evolving community needs. This ongoing partnership model — moving beyond the conventional project-and-handoff cycle — is precisely what the Stevie judges identified as the approach most worthy of recognition in the Web Design category: a strategy that can be sustained, not just launched.
"Working with Synoptek has been a strong partnership."
— Todd Palmeter, CEO, Great Parks of Hamilton County
Synoptek's Platform and Service Portfolio at a Glance
Synoptek delivers end-to-end IT and digital transformation services that align technology performance with business outcomes, powered by its aiXops™ platform. The company provides advisory, integration, and AI-activated managed services across four core pillars — with 24/7 global delivery, deep industry expertise, and a holistic strategy-to-operations model designed to help organisations reduce operational burden, accelerate transformation, and continuously evolve their digital capabilities.
Scalable, resilient cloud architecture and agile infrastructure management that keeps enterprises operating continuously and cost-efficiently across hybrid and multi-cloud environments.
End-to-end integration and management of enterprise application landscapes — connecting business systems, streamlining workflows, and ensuring platforms deliver consistent value as organisations scale.
The pillar that underpins the Gold Stevie recognition — designing, building, and continuously optimising digital experiences that reduce friction and increase meaningful engagement for both external users and internal teams.
Comprehensive security services embedded across the full IT and digital environment — protecting organisations from evolving threats while maintaining the operational continuity and user trust that digital transformation demands.
Key Takeaways
Synoptek has been named a Gold Stevie® Award winner in the Web Design category at the 24th Annual American Business Awards® — recognising its Mobile-First Web Modernisation and Unified Digital Experience Redesign project for Great Parks of Hamilton County.
The project delivered a mobile-first, unified digital experience that made it simpler for community residents to access parks, programmes, and outdoor services — designed to feel straightforward for users while reducing complexity behind the scenes, built on a sustained partnership model rather than a one-time delivery.
The award reflects Synoptek's Managed Experience Provider (MxP™) model — the first of its kind globally — which integrates strategy, design, engineering, and continuous optimisation to help organisations move beyond one-time upgrades and build digital experiences that evolve continuously alongside user and business needs.
Powered by the aiXops™ platform, Synoptek delivers advisory, integration, and AI-activated managed services across Cloud & Agile Infrastructure, Business Applications & Platforms, Customer & Employee Experience, and Cybersecurity — with 24/7 global delivery and a strategy-to-operations model built to align technology performance with business outcomes. Learn more at synoptek.com.
The Gold Stevie recognition for the Great Parks of Hamilton County project illustrates what purposeful digital transformation looks like in practice. It is not about technology for its own sake — it is about understanding the communities, organisations, and users that digital experiences are meant to serve, and building something that genuinely reduces friction between people and the things they care about. Synoptek's MxP™ model — and the ongoing partnership it enables — is the mechanism through which that kind of impact becomes both achievable and sustainable at scale.
To learn more about how Synoptek delivers experience-led digital transformation for organisations across industries, visit synoptek.com.