ConnectWise Launches Modern Threat Protection With Delivery Guarantees — Setting a New Standard for MSP Cybersecurity
Cyber Security / Threat Detection | 4 min read
ConnectWise, the leading software and services platform dedicated to the success of IT solution providers, has announced Modern Threat Protection — a unified, AI-powered cybersecurity approach designed to help Managed Service Providers (MSPs) detect threats faster, respond more effectively, and scale protection across every client they serve. The launch introduces the industry's first 15-minute SLA in Managed EDR alongside agentic AI enhancements across SIEM and Managed EDR — establishing delivery guarantees that give MSPs a committed, measurable standard of response performance they can promise to clients. Modern Threat Protection is available now, with additional ConnectWise SIEM capabilities including dedicated tenancy scheduled for Q2 2026.
"Fragmented tools create gaps and alert fatigue while slowing MSP operations and increasing the human capital costs required to deliver the security customers expect. Modern Threat Protection brings together the core elements of cybersecurity through a connected, AI-driven approach — backed by the industry's first 15-minute SLA — so partners can reduce complexity, strengthen visibility, and deliver faster, more confident responses."
— Russ Humphries, EVP of Product Management, Cybersecurity and Data Protection, ConnectWise
Why Fragmented Security No Longer Works for MSPs
ConnectWise's position is that a fragmented approach to security is no longer sustainable for MSPs. Traditional layered security models that rely on disconnected tools create gaps, generate alert fatigue, slow MSP operations, and increase the human capital costs required to deliver effective security at client scale. The threat landscape has evolved to match and exploit these fragmented architectures: Verizon's 2025 Data Breach Investigations Report found that third-party involvement in breaches doubled to 30%, while exploitation of vulnerabilities grew 34%. ConnectWise's own 2026 MSP Threat Report — drawn from real-world incident response investigations and telemetry from the ConnectWise Cyber Research Unit (CRU) — identified identity abuse as the defining attacker strategy of 2025: adversaries exploiting trusted identities, legitimate system tools, remote access infrastructure, and software supply chains to gain faster and more scalable access to MSP-managed environments. IT service providers must now expand coverage beyond endpoints to identities, SaaS platforms, and networks to defend against modern threats — a scope that fragmented tooling cannot effectively support.
Three Integrated Layers and Agentic AI at the Core
Modern Threat Protection is not a single product but a holistic cybersecurity approach that unifies detection, investigation, and response across the full threat lifecycle — centralising three critical MSP security stack layers. ConnectWise Managed EDR — endpoint detection and response with the industry-first 15-minute SLA, delivering rapid triage, containment, and remediation. ConnectWise SIEM — log visibility, threat detection, and investigation across multi-tenant environments. ConnectWise Email Security — protection against phishing and email-borne threats, one of the most common MSP client attack vectors. At the core of Modern Threat Protection are agentic AI capabilities that act as specialised domain experts — automatically triaging alerts, eliminating false positives, and generating actionable Threat Analysis Reports for every event. These AI-driven insights are combined with the expertise of the ConnectWise Security Operations Center (SOC), delivering machine-speed detection with human-guided response. By correlating signals across environments and applying AI-driven analysis, MSPs gain the context needed to identify real threats faster and respond with greater confidence — with the 15-minute SLA providing the operational commitment that makes that promise credible to clients.
Key Takeaways
- • ConnectWise has launched Modern Threat Protection — a unified, AI-powered cybersecurity approach for MSPs — featuring the industry's first 15-minute SLA in Managed EDR and agentic AI enhancements across SIEM and Managed EDR. Available now; additional SIEM capabilities (dedicated tenancy) in Q2 2026.
- • The market problem: fragmented security tools create gaps, generate alert fatigue, slow MSP operations, and increase human capital costs. Verizon 2025 DBIR: third-party breach involvement doubled to 30%; vulnerability exploitation grew 34%. ConnectWise 2026 MSP Threat Report: identity abuse (trusted identities, VPNs, software supply chains) is now the defining attacker strategy — requiring coverage beyond endpoints to identities, SaaS platforms, and networks.
- • Three unified layers: ConnectWise Managed EDR (endpoint detection/response; 15-minute SLA; rapid triage, containment, and remediation); ConnectWise SIEM (log visibility, threat detection, investigation across multi-tenant environments); ConnectWise Email Security (phishing and email-borne threat protection).
- • Agentic AI at the core: specialised domain-expert AI agents automatically triage alerts, eliminate false positives, and generate actionable Threat Analysis Reports for every event — combined with ConnectWise SOC human expertise for machine-speed detection with human-guided response. Cross-environment signal correlation delivers the context MSPs need to identify real threats faster.
- • The 15-minute SLA is the operational commitment that differentiates Modern Threat Protection: it gives MSPs a measurable, industry-first delivery guarantee they can promise to clients — turning cybersecurity from a best-effort service into an outcome-accountable one. ConnectWise is a 40+ year platform trusted by IT solution providers worldwide across PSA, RMM, cybersecurity, and data protection.